Welcome to DivaLook Shop! We are here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most frequently asked questions.
Product Questions
What types of dresses do you offer?
We offer a variety of dresses including Casual Dresses, Maxi Dresses, Midi Dresses, Mini Dresses, Sexy Dresses, and Shirt Dresses.
Are your dresses available in different sizes?
Yes, our dresses come in a range of sizes to fit different body types. Please check the size chart on each product page for more details.
Do you offer plus-size dresses?
Currently, we do not offer plus-size dresses, but we are working on expanding our size range in the future.
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 1-2 business days.
What are my shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
Do you ship internationally?
Yes, we ship worldwide except to some remote areas. If you have any questions about shipping to your location, please contact us at [email protected].
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Returns & Exchanges
What is your return policy?
You can return items within 15 days of receiving them, provided they are in their original condition with all tags attached. For more details, visit our Returns & Exchanges page.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We will provide you with further instructions.
Are there any items that cannot be returned?
Items that are not in their original condition or without tags may not be eligible for return. Please refer to our Returns & Exchanges page for more information.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM PST.
Thank you for choosing DivaLook Shop. We are committed to providing you with a seamless and enjoyable shopping experience. If you have any further questions, please don’t hesitate to contact us!