At DivaLook Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Please note that certain items are non-returnable, including:
- Sexy Dresses (due to hygiene reasons)
- Items marked as final sale
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item(s), including the return address and any necessary forms.
- Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
- Wait for Processing: Once we receive your returned item, our team will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive and process your return. Shipping costs for exchanges will be covered by DivaLook Shop.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear DivaLook Shop Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: #12345
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [email protected]. We are here to help!
Thank you for shopping with DivaLook Shop. We appreciate your business and look forward to serving you again in the future.