Shipping Information

At DivaLook Shop, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward and hassle-free returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as received.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Note: Certain items are non-returnable, including:

  • Sexy Dresses (due to hygiene reasons).
  • Items marked as final sale.

Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item(s), including the return address and any necessary forms.
  3. Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
  4. Wait for Processing: Once we receive your returned item, our team will inspect it and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once we receive and process your return. Shipping costs for exchanges will be covered by DivaLook Shop.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #12345

Body:
Dear DivaLook Shop Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: #12345
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [email protected]. We are here to help!

Thank you for shopping with DivaLook Shop. We appreciate your business and look forward to serving you again in the future.